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I bought a new Apple I-Pad Pro yesterday and trying to set

Customer Question
it up. Asking for...
I bought a new Apple I-Pad Pro yesterday and trying to set it up. Asking for the guest password ***** I don't know it. Can you help me??
JA: When did you last reset your username and password?
Customer: On the Cisco unit or the I-Pad ? thank you for your help
JA: What happened right before this popped up?
Customer: Nothing. it's a new I-Pad and after asking the country it asks for my Cisco guest password
JA: What troubleshooting have you tried?
Customer: Not a thing. I am not computer savvy and don't have a clue about troubleshooting or any of that stuff.
JA: Anything else you want the network expert to know before I connect you?
Customer: I just need to find out how to get the Cisco password
Submitted: 4 months ago.Category: Networking
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Answered in 4 minutes by:
7/22/2017
Network Technician: Randy IT Tech, Network Administrator replied 4 months ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9,907
Experience: Information Technology Specialist
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Does the name of your home wifi network appear in the list of available networks in the iPad Pro wifi settings screen?
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Customer reply replied 4 months ago
it does
Network Technician: Randy IT Tech, Network Administrator replied 4 months ago
Okay, do you know the WiFi password ***** your home WiFi network?
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Network Technician: Randy IT Tech, Network Administrator replied 4 months ago

Please let me know if you need any other assistance.

Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.

Thank you very much!

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Randy IT Tech
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9,907
9,907 Satisfied Customers
Experience: Information Technology Specialist

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