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Why won't my new phone connect to Wi-Fi when two others will

Customer Question
Why won't my new phone...
Why won't my new phone connect to Wi-Fi when two others will and are connected now
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: Like what do mean by other devices
JA: What happened right before this popped up?
Customer: My phone just said authenticating problems
JA: What troubleshooting have you tried?
Customer: I called the provider of the phone I bought and they said I needed to contact you people
JA: Anything else you want the network expert to know before I connect you?
Customer: I have. Two other phones that are connected right now
Submitted: 4 months ago.Category: Networking
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Answered in 1 minute by:
7/22/2017
Network Technician: Sean_A_M, Network Administrator replied 4 months ago
Sean_A_M
Sean_A_M, Network Administrator
Category: Networking
Satisfied Customers: 39
Experience: Experienced in routers,modems,network cables, wifi
Verified

Hello my name is ***** ***** I would like to try to help. please let me know when yi are ready to troubleshoot

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Network Technician: Pete, Networking Engineer replied 4 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18,581
Experience: CISCO Certified Networking Engineer
Verified

Hello, I see the previous expert has left the conversation.
Please reply and let me know if you still need assistance with this.

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Pete
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18,581
18,581 Satisfied Customers
Experience: CISCO Certified Networking Engineer

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