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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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How do I enter the network security key WPA and WPA2? Roku

Customer Question

how do I enter the network security key WPA and WPA2?
JA: What's the make/model number of your device? How old is it?
Customer: Roku sd about 4 years old
JA: How long has this been an issue? What happened right before this popped up?
Customer: I re-connected the Roku box (not used for a few years) entered the admin password. then was asked for the security key
JA: Anything else you want the video expert to know before I connect you?
Customer: the tv picture is now snowy (with roku connected or connected). After entering the admin password ***** won't connect and seems to be asking for the security key.
Submitted: 10 days ago.
Category: Networking
Expert:  Viet - Network Tech replied 10 days ago.

Hi,
I'm sorry about the issue. What's the error or message?
What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 days ago.
Cancel my question. Please remove any charges from my credit card. I will reverse any charges you have made.
Expert:  Viet - Network Tech replied 10 days ago.

I'm sorry. Is there any problem? We guarantee our service, so don't worry. Please reply at the box below. Thank you.

Customer: replied 10 days ago.
Remove me from your system. I won't accept any charges to my credit card