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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My Fire KIndle is not accepting my WIFI password, it is the

Customer Question

My Fire KIndle is not accepting my WIFI password
JA: What's the make/model of your device? How old is it?
Customer: it is the neweat one
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not been able to download anything for one month
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Networking
Expert:  Viet - Network Tech replied 12 days ago.

Hi,
I'm sorry about the issue. What's the exact error or message?
What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 12 days ago.

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Network Tech replied 12 days ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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