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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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How can i get the wireless printer connected to computer?

Customer Question

how can i get the wireless printer connected to computer?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless but i have usb cable
JA: When did you last update the printer driver software?
Customer: maybe a few months ago
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Networking
Expert:  Randy IT Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.