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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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We have lost the password to our router. I called Best Buy

Customer Question

We have lost the password ***** our router. I called Best Buy where we bought router and they suggested to call you guys
JA: When did you last reset your username and password?
Customer: router and they suggested to call you guy. Oh my I don't even remember
JA: What happened right before this popped up?
Customer: Oh my I don't even remember. I looked you guys up online. I had bought a new phone yesterday and was going to put it on Wi-Fi
JA: What troubleshooting have you tried?
Customer: Not very smart at this kind of stuff. I'll be done is try to figure out what the password *****
JA: Anything else you want the network expert to know before I connect you?
Customer: I guess we just need to know how we can reset the password *****
Submitted: 3 months ago.
Category: Networking
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

What is the make/model of your router?