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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Net gear router will not connect with internet. internet

Customer Question

net gear router will not connect with internet. internet light is not lit. restarted router does not help
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: What happened right before this popped up?
Customer: was working fine last week now nothing
JA: What troubleshooting have you tried?
Customer: checked all connection. restarted primary router downstairs and restarted netgear router upstairs. they are hard wired together
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Networking
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me please the model of the router?

Thank you

Customer: replied 5 months ago.
Netgear nighthawk R8000
Expert:  Richard replied 5 months ago.


Did it connect before and just stopped working or first time you try to get this to work?

Customer: replied 5 months ago.
it was working fine last week.
Expert:  Richard replied 5 months ago.

Ok, which port is the main router connecting to this router on? One of the LAN ports?