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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have one of your routers and I would like to know how to

Customer Question

I have one of your routers and I would like to know how to get wi-fi in my office
JA: Can you describe your network setup (devices and cables used)?
Customer: I have 3 computers and and they are I Macs . Spectrum is our provider for the internet, phones and tv service.
JA: What happened right before this popped up?
Customer: I used Time Warner and their router to get wi fi. One of their reps advised me to rid myself of their router and use yours as it is much stronger.
JA: What troubleshooting have you tried?
Customer: I have not tried any
JA: Anything else you want the network expert to know before I connect you?
Customer: We use Qiuckbooks as our main program along with microsoft wore and excel.
Submitted: 4 months ago.
Category: Networking
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason