How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I just bought a new Belkin netcam and would like to get it

Customer Question

I just bought a new Belkin netcam and would like to get it started up. I already have Wemo app on my iphone. How can I see the new camera on this app?
JA: How many access points are you utilizing?
Customer: My previous NetCam is in Shanghai, and is still active. My new Netcam is in California.
JA: What happened right before this popped up?
Customer: I was looking for Belkin tech support.
JA: What troubleshooting have you tried?
Customer: I can't even see the new camera on my current app.
JA: Anything else you want the network expert to know before I connect you?
Customer: Not really.
Submitted: 5 months ago.
Category: Networking
Expert:  Kris R replied 5 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 5 months ago.

Hi,

Has the camera been set-up yet?

Thanks

Kevin

Customer: replied 5 months ago.
Expert:  Kris R replied 5 months ago.

OK

Can you give me the full make and model?

Customer: replied 5 months ago.
Belkin model F7D7601v1
Expert:  Kris R replied 5 months ago.

OK - you'll need to set it up on the app are you close to the camera?

Customer: replied 5 months ago.
I am in from of the camera.
I can't see this new camera on the Webcam app.
Customer: replied 5 months ago.
The app is named WEMO NetCam.
Expert:  Kris R replied 5 months ago.

Is the camera and the phone on the same wireless network?

Have you added it?

Customer: replied 5 months ago.
when I am in the office. How does one add "it"?
Expert:  Kris R replied 5 months ago.

What version of the app are you using?

Customer: replied 5 months ago.
Version 3.0.3
Customer: replied 5 months ago.
Can you now answer the question?
Expert:  Kris R replied 5 months ago.

I'm sorry for the delayed response. We can look at this again when you are free.