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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Can not get WiFi set - says authenticating- authentication

Customer Question

Can not get WiFi set - says authenticating- authentication problem.
JA: What's the make/model of your device? How old is it?
Customer: Bought last december, model #TM101A620MRD
JA: How long has this been going on? What troubleshooting have you tried?
Customer: All - started last week after charging.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: HELP
Submitted: 5 months ago.
Category: Networking
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

"Authentication" errors usually mean the wi-fi password ***** ***** correct.

Do you have a wireless Windows laptop that we can use to verify the password?