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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I'm having some difficulty with my internet connection with

Customer Question

Hi, I'm having some difficulty with my internet connection with my new wireless router.
JA: What's the make/model of your device? How old is it?
Customer: the device type is XB3, model # DPC3941T, and it came in Friday afternoon.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been happening since yesterday evening, and I have tried unplugging it and turning it back on so far, and connecting to the 2.4 and 5 separately multiple times.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that i can think of, no.
Submitted: 4 months ago.
Category: Networking
Expert:  Richard replied 4 months ago.

HI there and welcome

Is the issue connecting the device to the wireless network? Or it connects but gets no internet?

Please let me know

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