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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Purchased netgear nighthawk and based on the instructions I

Customer Question

Purchased netgear nighthawk and based on the instructions I should disconnect the data wire from the dsl and connect it to the nighthawk?
JA: How much experience do you have with this particular Netgear router?
Customer: none
JA: What happened right before this popped up?
Customer: I had to call the dsl company because I could not connect to the internet.
JA: What troubleshooting have you tried?
Customer: I need advise to connect the router to the dsl/computer
JA: Anything else you want the network expert to know before I connect you?
Customer: not that I can think of
Submitted: 6 months ago.
Category: Networking
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

If you have a DSL modem there should be a network cable that run from it that your plug in to the Internet?WAN

port on the Netgear. Turn off both the modem and the router. Connect the cable between the two devices

and plug in only your DSL modem. Wait until all the lights on the modem indicate it is

fully operational and then power on the Netgear and give it a few minutes to configure the connection.

It's best if you have a computer connected to the Netgear with a network cable but wireless should work as well.

The Netgear label has the wireless information on it for the network.

Whether you are connected to the router by wire or wireless, open a browser window

and type in the address bar

to access the router setup screen.