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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I am only getting the first 3 lights on my new router: power

Customer Question

I am only getting the first 3 lights on my new router: power light and the next two. This third one is blinking and my ipad, etc. only have two dots.
JA: Can you describe your network setup (devices and cables used)?
Customer: I have an ARRIS box from the cable company, and the wireless netgear that is plugged into the cable box with the yellow cord. I use an iphone, laptop, and RING security system.
JA: What happened right before this popped up?
Customer: What do you mean? Just now, nothing happened.
JA: What troubleshooting have you tried?
Customer: I checked my connections and contacted you.
JA: Anything else you want the network expert to know before I connect you?
Customer: No.
Submitted: 6 months ago.
Category: Networking
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What are the two other lights, second and third, labeled with? the lights that are not power, what lights are they, please?

Customer: replied 6 months ago.
the 2nd is a circle with a half circle at it's circumference. The 3rd is a dot with*****brackets on each side
Expert:  Russell H. replied 6 months ago.

What model, or model line name, is the Arrus router box in question, please?

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