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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have forgotten the WIFI password. I have a new phone and

Customer Question

I have forgotten the WIFI password. I have a new phone and cannot connect to the WIFI.
JA: When did you last reset your username and password?
Customer: when THE WIFI WAS INSTALLED at installation
JA: What happened right before this popped up?
Customer: sorry?
JA: What confuses you?
Customer: I want to connect my new cell phone to the home WIFI and cannot recall the password.
JA: What troubleshooting have you tried?
Customer: I am sorry. I am somewhat challenged. I need instructions on how to recover password ***** change password. Thanks.
JA: Anything else you want the network expert to know before I connect you?
Customer: I don't think so.
Submitted: 6 months ago.
Category: Networking
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Do you have a Windows 10 computer or laptop that is connected to the same

wi-fi that you want to connect your phone to?