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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I CALLED TEch Support and got a password but the new Kindle

Customer Question

I CALLED TEch Support and got a password ***** the new Kindle did not accept it. I thought I had SUDDNLINK,NEt-DB20
JA: When did you last reset your username and password?
Customer: who knows
JA: Have you installed any updates recently?
Customer: updates to what
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need help connecting my new Kindle Paperwhite to the WI FI> Help
Submitted: 8 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 8 months ago.


I'm sorry about the issue. What's the error or message?

What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 8 months ago.

Do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,