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I can't get my laptop to connect to my computer not even

Customer Question
with and Ethernet cable JA: Have...
I can't get my laptop to connect to my computer not even with and Ethernet cable
JA: Have you tested the connections by doing a ping utility test?
Customer: It pop up as wifi on my computer but says no internet
JA: What happened right before this popped up?
Customer: I don't know what a ping test is
JA: What troubleshooting have you tried?
Customer: Deleting the networks and tried setting them back up. Unplugged out internet and a direct connection through our Ethernet cable
JA: Anything else you want the network expert to know before I connect you?
Customer: Not that I can think of
Submitted: 1 year ago.Category: Networking
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Answered in 1 minute by:
1/4/2017
Network Technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,057
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model of your laptop and the version of Windows

that is on it?

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Customer reply replied 1 year ago
Samsung ultra book and windows 10
Network Technician: Byron, PC Support Tech replied 1 year ago

Thank you. Please perform these steps:

Click the start menu button and open Settings (the gear icon)

On the Settings page click Network & Internet

From the vertical menu on the left side of the page select Status

At the bottom of the page click
Network Reset>>Reset Now

The process takes about 5 minutes and requires a restart (you'll get a notification at the 2-minute-to-restart mark)

Let me know the result please.

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Customer reply replied 1 year ago
Computer just got done restarting
Network Technician: Byron, PC Support Tech replied 1 year ago

Ok. Are the laptop and desktop both connecting to the internet through the same router?

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Customer reply replied 1 year ago
I don't have a desktop just a laptop
Network Technician: Byron, PC Support Tech replied 1 year ago

Oh. So you're just trying to get the laptop connected to the internet?

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Network Technician: Byron, PC Support Tech replied 1 year ago

Thanks. If the reset is done, try connecting again.

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Customer reply replied 1 year ago
Now nothing pops up.
Network Technician: Byron, PC Support Tech replied 1 year ago

On the Settings page click Network & Internet

From the vertical menu on the left side of the page select Wi-fi

It should show as ON

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Customer reply replied 1 year ago
There I no wifi on the left side like there was before
Customer reply replied 1 year ago
Is
Customer reply replied 1 year ago
When I hit troubleshoot is say I need to add a network driver
Network Technician: Byron, PC Support Tech replied 1 year ago

How long ago did this start happening?

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Customer reply replied 1 year ago
It worked fine last night and today did this
Network Technician: Byron, PC Support Tech replied 1 year ago

Right-click on the start menu button and select Run.

Type in: rstrui.exe and click OK

System Restore will open.

Click Next. Put a checkmark in the Show More Restore Points box if you see it.

Select a restore date when the wi-fi was working and click Next then Finish.

Say continue when you see the warning and run the restore.

See if your wireless is back to working after the restore is done.

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Network Technician: Byron, PC Support Tech replied 1 year ago

Good morning. Did the restore get the wi-fi working?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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Experience: IEEE, Microsoft

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