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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Was having trouble hooking up our E4200 to our cable modem,

Customer Question

was having trouble hooking up our E4200 to our cable modem, finally got hooked up and can't connect to wifi. Password ***** was originally in the router is not working is there a way to reset it
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: no I haven't
JA: What happened right before this popped up?
Customer: I just hooked up the router and powered down the modem and it connected
JA: What troubleshooting have you tried?
Customer: only thing ive done was to try all the passwords I originally installed and I went into the connections using the ADMIN password ***** worked and now it don't work
JA: Anything else you want the network expert to know before I connect you?
Customer: nope
Submitted: 7 months ago.
Category: Networking
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 7 months ago.
Expert:  MikeW replied 7 months ago.

Hello my name is ***** ***** I'll be happy to assist you with this issue. Can you tell me what the name and model of the router is?

Customer: replied 7 months ago.
linksys e4200
Customer: replied 7 months ago.
I actually was able to reset it I believe the problem is I dont have the Cisco connect software
Customer: replied 7 months ago.
im sorry to have bothered you with this i need to find the software
Expert:  MikeW replied 7 months ago.

actually you don't need the cisco software to hook your linksys router up to the cisco modem.

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