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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Why does my HP Photosmart 6520 printer say it is not

Customer Question

why does my HP Photosmart 6520 printer say it is not connected to the computer when it actually is?
Submitted: 6 months ago.
Category: Networking
Expert:  GeekGal replied 6 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. Please try removing the power cord from the printer, waiting about 30 seconds and restarting the printer. Please let me know the results.

Customer: replied 6 months ago.
It still says that the printer is not connected
Expert:  GeekGal replied 6 months ago.

Thank you for that information. Do you connect to this printer via wifi or via usb cable?

Customer: replied 6 months ago.
usb cable
Expert:  GeekGal replied 6 months ago.

Thank you. From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”. Can you please tell me what you see there? This will help me to provide the very best and most specific troubleshooting instructions for you.

Customer: replied 6 months ago.
OSX version 10.9.5 Processor 3.06 GHz Intel Core i3
Memory4 GB 1333 MHz DDR3
Startup Disk macintosh HD
Expert:  GeekGal replied 6 months ago.

Thank you. Please try the following:

1 Disconnect the USB cable from the printer and the computer.

2 Wait 10 seconds.

3 Reconnect the USB cable to the printer and to a different USB port on the computer.

Customer: replied 6 months ago.
not working
Expert:  GeekGal replied 6 months ago.

I'm sorry to hear that. We will need to try uninstalling and reinstalling the printer driver, but before we do that can you please check to see if there are error messages on the printer display itself?

Customer: replied 6 months ago.
there is a red "1" and a yellow wavy line
Customer: replied 6 months ago.
Thanks anyway. No charge, please.
Expert:  Mike the Mac Medic replied 6 months ago.

Do you still need help?

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