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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Need help getting connected to phone wi-Fi, my wi-fi is

Customer Question

need help getting connected to phone wi-Fi
JA: Can you describe your network setup (devices and cables used)?
Customer: my wi-fi is connected to my tablet but passwor from router won't work on phone
JA: What happened right before this popped up?
Customer: it tells me authentication problem
JA: What troubleshooting have you tried?
Customer: called timewarner & phone servi8ce to attemp connection nothing works still same message
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Networking
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
Do you need my wi-fi router serial number because I attempted to call and was put on hold for 20 minutes at your netgear phone #1-***-***-****
Customer: replied 6 months ago.
I don't have text on my phone
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Do you have a wireless Windows computer connected to your Wi-Fi now. The password ***** be recovered from it?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Customer: replied 6 months ago.
No my tablet is turned off will it cost more to fix it on my phone
Expert:  Byron replied 6 months ago.

Hi. Do you just need your wireless password?

Customer: replied 6 months ago.
I just need my wireless password ***** my router
Expert:  Byron replied 6 months ago.

Certainly. Do you have a Windows computer connected to the wi-fi?

Customer: replied 6 months ago.
As I said before my tablet password ***** on the wi-fi but it will not work on my phone it fay authentication problem
Expert:  Byron replied 6 months ago.

What kind of phone are you using?

Customer: replied 6 months ago.
Expert:  Viet - Network Tech replied 6 months ago.

I'm sorry about the issue. I'm another tech. I will help with getting Wi-Fi working on your phone. We will need to verify the router's Wi-Fi password.

What have Time Warner / your phone service tried?

So you do not have a Windows or Mac computer; you have only the tablet and the phone.
- First, what's the make / model of your tablet?

- Is the Internet currently working on your tablet?

- What is the make / model of your Internet modem/router device?
Please reply at the box below. Thank you.

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