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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Bought netgear modem hooked up to TP-Link router C50 on

Customer Question

bought netgear modem hooked up to TP-Link router C50 on CenturyTel ok cannot connect to internet , cannot get internet lights modem to router
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: many times I am using my old router to talk to you
JA: What happened right before this popped up?
Customer: what popped up the only way I can connect is using my old router since I do not find a phone number to netgear
JA: What troubleshooting have you tried?
Customer: plug in unplug trouble shoot with computer lights on modem for internet nothing on router and obviously nothing on computer
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Networking
Expert:  Byron replied 7 months ago.

Hi. My name is***** your for your question and the opportunity to assist.

Can you tell me the model number of your Netgear.

DSL modems require information from the service provider be entered in

on a configuration page in order to get an internet connection.

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