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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My router isn't working. It wants me to log on? yes, It

Customer Question

My router isn't working. It wants me to log on?
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: What happened right before this popped up?
Customer: It started this way. Was working last night.
JA: What troubleshooting have you tried?
Customer: on the computer, reset cable, router
JA: Anything else you want the network expert to know before I connect you?
Customer: I had to get a new bank card so my information may need to be updated.
Submitted: 8 months ago.
Category: Networking
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When you reset the router did you do so by holding down the Reset button

for 10 seconds while the router was powered on?