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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Well I got new netgearand before I could type in my password

Customer Question

well I got new netgearand before I could type in my password ***** computer went blank and now have a hard time getting my computer to connect with rouder
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: netgear05
JA: What happened right before this popped up?
Customer: i was trying to putt in my password ***** it said was not a good password ***** something happened and i lost every thing and could not get it back
JA: What troubleshooting have you tried?
Customer: i only ran a security scan
JA: Anything else you want the network expert to know before I connect you?
Customer: i have been pushing the start button on my computer about 50 times and some times it will connect and start up
Submitted: 7 months ago.
Category: Networking
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

It is likely that you were not able to complete the setup for the router.

Please plug the computer directly into the router so we can set up the Wi-Fi again for you. Let me know when you have it plugged in

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