How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I'm trying to do the upgrade, but I cannot remember my

Customer Question

I'm trying to do the upgrade, but I cannot remember my username. How do I change that?
JA: Can you describe your network setup (devices and cables used)?
Customer: Netgear R6400 i sign in wirelessly.
JA: What happened right before this popped up?
Customer: I asked for tech support
JA: What troubleshooting have you tried?
Customer: none. i cannot get into my account, because I cannot remember my username
JA: Anything else you want the network expert to know before I connect you?
Customer: I downloaded the new firmware as directed in my email to my desktop
Submitted: 6 months ago.
Category: Networking
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

You should have a label on your router that looks like the attachment below

that shows the router login credentials. Are those not working?

Related Networking Questions