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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I'm trying to do the upgrade, but I cannot remember my

Customer Question

I'm trying to do the upgrade, but I cannot remember my username. How do I change that?
JA: Can you describe your network setup (devices and cables used)?
Customer: Netgear R6400 i sign in wirelessly.
JA: What happened right before this popped up?
Customer: I asked for tech support
JA: What troubleshooting have you tried?
Customer: none. i cannot get into my account, because I cannot remember my username
JA: Anything else you want the network expert to know before I connect you?
Customer: I downloaded the new firmware as directed in my email to my desktop
Submitted: 6 months ago.
Category: Networking
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

You should have a label on your router that looks like the attachment below

that shows the router login credentials. Are those not working?

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