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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Reset Linksys router and now can't connect to the internet,

Customer Question

Reset Linksys router and now can't connect to the internet
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Yes
JA: What happened right before this popped up?
Customer: A dumb kid hit the reset button
JA: What troubleshooting have you tried?
Customer: Unplugged everything
JA: Anything else you want the network expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Networking
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is your internet service cable or DSL?

Customer: replied 7 months ago.
How would I know the difference?
Expert:  Byron replied 7 months ago.

Do you get your internet service from a phone company or a cable company?

Customer: replied 7 months ago.
please connect remotely
Expert:  Byron replied 7 months ago.

I need to be able to connect to a computer that is connected to the router and getting an internet connection. Since

that's not happening right now I can't but I can call.

Customer: replied 7 months ago.
Just walk me through it here please. Bad cell reception. Steel building.
Customer: replied 7 months ago.
Internet is provided by same phone/cable company
Expert:  Byron replied 7 months ago.

What's the name of the company?

Customer: replied 7 months ago.
Acentek in Houston Minnesota
Customer: replied 7 months ago.
I have a static IP address if you need to know that
Customer: replied 7 months ago.
My bill says I have bundled internet up to 8/1M

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