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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Cant connect laptop to netgear19 5g router using wi fi, turn

Customer Question

cant connect laptop to netgear19 5g router using wi fi
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: turn off and on again. laptop can't see router
JA: What happened right before this popped up?
Customer: do not understand
JA: What confuses you?
Customer: what you are ask8ing
JA: What troubleshooting have you tried?
Customer: everything using windows trouble shoot. tells me I dont have a wifi connection in range
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Networking
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  MikeW replied 8 months ago.

Hello my name is ***** ***** I will be happy to assist you. I can not do a secure remote assistance with you because your pc doesn't have internet. However I will offfer to talk with you over the phone on fixing this.

Customer: replied 8 months ago.
Are you still online?
Expert:  MikeW replied 8 months ago.

yes

Expert:  MikeW replied 8 months ago.

If you would like me to talk you thru this on the phone, please accept the phone call request.

Customer: replied 8 months ago.
Are you there?
Expert:  MikeW replied 8 months ago.

yes

Customer: replied 8 months ago.
can we fix my problem?
Expert:  MikeW replied 8 months ago.

yes I'm ready to fix the problem.

Expert:  MikeW replied 8 months ago.

can you please accept my service request so we may talk on the phone?

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