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Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 139
Experience:  Tech Support Analyst at Dell
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Normal internet connection is not working. Router is on,

Customer Question

Normal internet connection is not working. Router is on, etc. but all attempts at connecting are not working.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes - several times
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm corresponding with you on a another laptop besides the Lenovo that is not connected. My router, etc. is working.
Submitted: 7 months ago.
Category: Networking
Expert:  MikeW replied 7 months ago.

Hello my name is ***** ***** I will be happy to assist you today. So I understand that you ARE connected to the internet by a different laptop but you can't connect with the other pc?

Expert:  MikeW replied 7 months ago.

What version windows are you running on your pc that won't connect?

Customer: replied 7 months ago.
Expert:  MikeW replied 7 months ago.

Thank you. So your internet IS working on the laptop you are talking to me on?

Expert:  MikeW replied 7 months ago.

I mean off the same router that the lenovo is trying to connected to.

Expert:  Elgin Vega replied 7 months ago.

Hello, my name is***** will do my best to resolve your problem.

What error or message you get when connecting to the router?