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Normal internet connection is not working. Router is on,

Customer Question
etc. but all attempts at...
Normal internet connection is not working. Router is on, etc. but all attempts at connecting are not working.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes - several times
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm corresponding with you on a another laptop besides the Lenovo that is not connected. My router, etc. is working.
Submitted: 1 year ago.Category: Networking
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Answered in 8 minutes by:
12/12/2016
Network Technician: MikeW, LAN/WAN Engineer replied 1 year ago
MikeW
MikeW, LAN/WAN Engineer
Category: Networking
Satisfied Customers: 328
Experience: 37 years PC repair / networking
Verified

Hello my name is ***** ***** I will be happy to assist you today. So I understand that you ARE connected to the internet by a different laptop but you can't connect with the other pc?

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Network Technician: MikeW, LAN/WAN Engineer replied 1 year ago

What version windows are you running on your pc that won't connect?

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Customer reply replied 1 year ago
10
Network Technician: MikeW, LAN/WAN Engineer replied 1 year ago

Thank you. So your internet IS working on the laptop you are talking to me on?

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Network Technician: MikeW, LAN/WAN Engineer replied 1 year ago

I mean off the same router that the lenovo is trying to connected to.

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Network Technician: Elgin Vega, Computer Hardware Engineer replied 1 year ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 148
Experience: Tech Support Analyst at Dell
Verified

Hello, my name is***** will do my best to resolve your problem.

What error or message you get when connecting to the router?

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Ask Elgin Vega Your Own Question
Elgin Vega
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 148
148 Satisfied Customers
Experience: Tech Support Analyst at Dell

Elgin Vega is online now

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