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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Locked out of email account, cannot enter account because

Customer Question

locked out of email account, cannot enter account because email address was deleted & can't change address because it is locked out.
JA: Have you contacted anyone about your account?
Customer: I have spent hours on the phone with many people, during 2 hrs on phone my email address my email address was deleted.
JA: What happened right before this popped up?
Customer: My iphone had a error, I went to Apple store to fix it, could not be fixed, bought new iphone, all iphone files were downloaded thru icloud. I soon discovered that I could only get incoming email and could not send mail. One technician felt that the port # of 999 should be 445. In the process technician could not get into account & finally deleted email [email protected] After this I could no longer receive email on iphone, lap top, & kindle. Now my email is locked.
JA: What troubleshooting have you tried?
Customer: Everything from a to z
JA: Anything else you want the network expert to know before I connect you?
Customer: I'm frustrated!
Submitted: 7 months ago.
Category: Networking
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 7 months ago.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your e-mail address here so that I can check it.

IT Miro

Customer: replied 7 months ago.
No - please cancel "Just Answer"
Expert:  IT Miro replied 7 months ago.

I will transfer your request for cancellation to the JustAnswer customer service.

IT Miro