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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I am having trouble accessing my wifi with my password. Is

Customer Question

I am having trouble accessing my wifi with my password. Is there something you can help me with?
JA: When did you last reset your username and password?
Customer: About a couple of months ago
JA: What happened right before this popped up?
Customer: When I put the new password ***** it's just saying the security key is not working. Please try again later
JA: What troubleshooting have you tried?
Customer: I'm not sure how to do that on my iPad. I'm having trouble logging into it here as well as well as my laptop
JA: Anything else you want the network expert to know before I connect you?
Customer: I believe that is all What is the $5 deposit for?
Submitted: 10 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 10 months ago.

Hi,
I'm sorry about the issue. What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.