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Howzit. Good too thanks. It logs in fine, and then logs out

Customer Question
Howzit. JA: I'm good. And you? Customer...
Howzit.
JA: I'm good. And you?
Customer: Good too thanks. It logs in fine, and then logs out within 20seconds.
JA: Glad to hear it. Have you tried having password ***** directions emailed to you?
Customer: all accounts do this, Safe MOde works.
JA: Have you installed any updates recently?
Customer: not sure, can I check?
JA: What troubleshooting have you tried?
Customer: I have created a new admin account. It does the same. Reset SMC, still the same.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Nope, except, how can I check updates?
Submitted: 11 months ago.Category: Networking
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Answered in 5 minutes by:
11/28/2016
Network Technician: Richard, Network Specialist replied 11 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 39,532
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

What exactly happens when it logs out? What message do you get?

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Customer reply replied 11 months ago
No message - it just tajkes me to the login screen again.
Just to be clear - from many websites I have read - most of them say "Reload OSX"
Network Technician: Richard, Network Specialist replied 11 months ago

thanks,

Before we jump to that action, there are a few things first to rule out, starting with issues on the hard disk

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

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Customer reply replied 11 months ago
Hi, Repaired disk, still logs out automatically.
Customer reply replied 11 months ago
Immediately (within 20seconds)Does not display anything, Goes straight back to username and password *****
Network Technician: Richard, Network Specialist replied 11 months ago

Thanks

Ca you do the following please

  1. Shut down your Mac.
  2. Find Command (⌘), Option, P, and R on your keyboard.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Then tell me if it remains in the profile or logs out please

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Customer reply replied 11 months ago
which is the option key?
I have command but no option.Also the mac does not make any startup sounds.
Network Technician: Richard, Network Specialist replied 11 months ago

The opt key will have Opt or Option on it if not then it is the left ALT key

If you hear no startup then hold it from the moment you turn it on

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Customer reply replied 11 months ago
OK Did that and actually hear the start up sound but it still logs out.
Network Technician: Richard, Network Specialist replied 11 months ago

ok, but you heard it twice? As per the instructions as 1 minute is very short for this to happen.

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Customer reply replied 11 months ago
twice, I can do it again?
Network Technician: Richard, Network Specialist replied 11 months ago

just to be sure please

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Customer reply replied 11 months ago
Yeah it happens quite quick.
It does not load OSX the screen flashes quickly and then reboots. Whole proces takes about 15sec.Did it twice now (twice meaning 4 startup sounds)
Customer reply replied 11 months ago
still logging out.
Network Technician: Richard, Network Specialist replied 11 months ago

ok, in Safe mode it stays logged in right?

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Customer reply replied 11 months ago
but let me confirm
Network Technician: Richard, Network Specialist replied 11 months ago

ok, and if so, what was the last program you installed?

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Customer reply replied 11 months ago
No idea, me and my brother/sister use this machine, how can I check?
Customer reply replied 11 months ago
Looks like Chrome on 8 Nov 2016
Network Technician: Richard, Network Specialist replied 11 months ago

ok, you can Go to System Profile and select Software from the left-hand side bar. Click on Logs. In the panel of the main window you can click on "install.log" to see the history.

If it is Chrome, uninstall (trash) it, restart and tell me if it then works please

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Customer reply replied 11 months ago
ok restartuing now.
Network Technician: Richard, Network Specialist replied 11 months ago

thanks

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Customer reply replied 11 months ago
One thing that has changed:
The pretentious startup dong now happens when I start the mac. It didnt before.Still logs out.
Network Technician: Richard, Network Specialist replied 11 months ago

ok, to be sure though that chrome was last, Go to System Profile and select Software from the left-hand side bar. Click on Logs. In the panel of the main window you can click on "install.log" to see the history.

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Customer reply replied 11 months ago
ok
Network Technician: Richard, Network Specialist replied 11 months ago

thanks

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Customer reply replied 11 months ago
where is system profile?
Network Technician: Richard, Network Specialist replied 11 months ago

go to Finder, Applications, Utilities and you will see it there.

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Customer reply replied 11 months ago
I assume System Information?
Network Technician: Richard, Network Specialist replied 11 months ago

Sorry yes, it is referred to as the System Profiler

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Customer reply replied 11 months ago
OK, looks like update could have been done yesterday...softwareupdated[327]: SUUpdatesession finishing staging for product: 031-70458A whole host of similar entries
Customer reply replied 11 months ago
Does MAC have a option similar to System Restore (Windows)?
Network Technician: Richard, Network Specialist replied 11 months ago

No sorry, the only option left is a reinstall, we have exhausted all other options.

Copy any data off the mac you need to keep. This should not touch it but it is best to be safe

Programs you will need to install again.

Then

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

There choose to reinstall the Operating System

Once done, set it up and tell me how it operates please

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Customer reply replied 11 months ago
OK, so now solution apart from reloading OSX?
Network Technician: Richard, Network Specialist replied 11 months ago

Did you reload the OSX?

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Customer reply replied 11 months ago
No, I don't want to do that.
Network Technician: Richard, Network Specialist replied 11 months ago

you have to, it is the only option left, everything else has been ruled out

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Customer reply replied 11 months ago
I know but I need the machine NOW and don't have time to reload software today.How do I go about getting the refund option?
Network Technician: Richard, Network Specialist replied 11 months ago

you mean now you know the answer you wish to have a refund in order not to pay for it?

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Customer reply replied 11 months ago
HAHAHA, no that is not what I mean.What I mean is that I already knew THE ANSWER (read our very first message).And I got zero value from our conversation.I do not dispute your capabilities or attempts and I won't give you a bad rating, but consider this: How did you bring me closer to the solution than what I was when we started chatting?"
Customer reply replied 11 months ago
Quote: "Just to be clear - from many websites I have read - most of them say "Reload OSX""
Network Technician: Richard, Network Specialist replied 11 months ago

We had to eliminate all causes for this first, and in most cases it would have resolved it rather then just guess based on "many websites"

Ill organize a refund.

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Customer reply replied 11 months ago
Yeah I understand, but to be fair I did a bit of research myself and was at the point of reloading anyway.I also did a diagnostic start up where the machine boots to console and provides diagnostic messages, something we did not do together.Thanks anyway. I'll rate your service as good.
Customer reply replied 11 months ago
Oh, the "Many websites" included apple support community.So I do take offence re your comment of "Just guesses" and I am reconsidering the good rating .
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Richard
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 39,532
39,532 Satisfied Customers
Experience: 20 years consulting in the IT industry with Networking

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