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Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the brand and model of your router?
Thank you. I believe that's the name of your wireless network. On the router label
is there a number that begins with W or R like R6220 or similar?
Or C6250 ?
If this is your router (see attachment below) press the wi-fi on/off button and the
2.4 and 5 ghz lights should come on and you'll have wireless.