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Can you help me please, i have a new OS X EI CApitan and my

Customer Question
hello there can you help...
hello there can you help me please
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i have a new OS X EI CApitan and my Idesk Alias doesnt work
JA: Have you installed any updates recently?
Customer: The alias “IDisk alias” can’t be opened because the original item can’t be found no i have bought a new man yesturday
JA: What troubleshooting have you tried?
Customer: my idesk alias dosnt work
JA: Anything else you want the Mac expert to know before I connect you?
Customer: The alias “IDisk alias” can’t be opened because the original item can’t be found.
Submitted: 1 year ago.Category: Networking
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Customer reply replied 1 year ago
are you doing to give me an answer
Customer reply replied 1 year ago
how long it takes you to answer back
Answered in 18 minutes by:
11/26/2016
Network Technician: Ashik, PC Technician replied 1 year ago
Ashik
Ashik, PC Technician
Category: Networking
Satisfied Customers: 11,611
Experience: Bachelor of Computer Application (BCA), Professional Experience in Networking
Verified

Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Network Technician: Ashik, PC Technician replied 1 year ago

Apple has discontinued iDisk and many other Mobile Me features long time ago. I believe they terminated Mobile Me and iDisk at the end of July 2011.

Why do you want to access iDisk ?

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Customer reply replied 1 year ago
i have bought new imac yesturday
through the time machine backup i have transfered all the file from the mac pro to the imac
Customer reply replied 1 year ago
it took a few our to do soand after completing everything i click at IDisk aliasand i didnt workit shows the following massageThe alias “IDisk alias” can’t be opened because the original item can’t be found.
Customer reply replied 1 year ago
Apple has discontinued iDisk and many other Mobile Me features long time ago. I believe they terminated Mobile Me and iDisk at the end of July 2011.Why do you want to access iDisk ?what are you talking about????????????????????
Network Technician: Ashik, PC Technician replied 1 year ago

iDisk is no longer in service in newer OS X and they replaced it with iCloud.

See here --> http://www.iclarified.com/15769/apple-confirms-that-iweb-gallery-and-idisk-are-being-discontinued

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Customer reply replied 1 year ago
i am talking about Idisk alias
Customer reply replied 1 year ago
do you understand my question or problem?
Network Technician: Ashik, PC Technician replied 1 year ago

iDisk alias is just a shortcut to access the files in iDisk (either from server or from the local folder of Mac). That alias won't work in new OS X as there is not iDisk in latest OS X version

If the files are stored locally on the older Mac, then you have to copy the files manually to new Mac if Migration Assistant didn't move them

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Customer reply replied 1 year ago
this is my problem
when i click to Idisk aliasit show meThe alias “IDisk alias” can’t be opened because the original item can’t be found.
Customer reply replied 1 year ago
i dont get it
Customer reply replied 1 year ago
i disk alias will not work with my new imac
Network Technician: Ashik, PC Technician replied 1 year ago

I understand. What I'm saying is, Apple has removed iDisk from the newer OS X and your Mac doesn't know where the iDisk is located. It is not coded in the newer OS X. The shortcut just migrated to new Mac when you did the transfer.

There is no iDisk in latest OS X.

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Network Technician: Ashik, PC Technician replied 1 year ago

"so i disk alias will not work with my new imac"

Correct. Do you have the files from iDisk somewhere on your Mac ?

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Customer reply replied 1 year ago
i can share the same information with two computers
Customer reply replied 1 year ago
how i can share the same idesk with the new computer
Customer reply replied 1 year ago
i was thinking to have two computers
1) in the office
2) the second is the labtopi have made an account with icloud in order to share all the information of the two labtop via ideskso if i do something at the office i will be able to see that on the labtop
Customer reply replied 1 year ago
are you online
Customer reply replied 1 year ago
if you cant help me kindly let me know so i will not type massages without no replay
Network Technician: Ashik, PC Technician replied 1 year ago

Sorry for the delay. My messages are getting deleted, probably because we're replying at same time.

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Customer reply replied 1 year ago
i dont understand what to do
Customer reply replied 1 year ago
how to solve the problem
Network Technician: Ashik, PC Technician replied 1 year ago

Please give me time to write the answer

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Network Technician: Ashik, PC Technician replied 1 year ago

To share files, you can use iCloud. What you want to do is, go to Apple > System Preferences > iCloud and enable iCloud drive on both Macs.

Then to access these files shared via iCloud drive, you have two options. You can open Finder, select iCloud drive in left column and it will show the files in there.

Or go to www.icloud.com

Login to your iCloud account and you will see iCloud drive there. Click it and you will see your files

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Network Technician: Ashik, PC Technician replied 1 year ago

I think you are confused. Both iDisk and iCloud Drive are different things. Apple has discontinued iDisk long time ago and replaced with iCloud and iCloud Drive. From 10.7 onwards, you will see iCloud instead of old Mobile Me or iDisk.

With iCloud Drive, you can share files between Macs, PC, iPhone etc. See here --> http://www.apple.com/icloud/setup/

You can trash the old iDisks alias. You no longer need it on your new Mac.

Let me know if there is any confusion

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Customer reply replied 1 year ago
i cant find enable icloud drive on both mac
Network Technician: Ashik, PC Technician replied 1 year ago

Go to Apple > System Preferences and select iCloud. Sign in to iCloud there. You will see many options there. Scroll down and do you see iCloud drive there ?

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Network Technician: Ashik, PC Technician replied 1 year ago

Just put a checkmark left to iCloud drive and it will be enabled.

Both Macs must be running 10.7 or later OS X.

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Customer reply replied 1 year ago
i have it registered
Network Technician: Ashik, PC Technician replied 1 year ago

Go to Apple > System Preferences and select iCloud. Do you see iCloud Drive there ?

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Customer reply replied 1 year ago
can you connect to my computer
Network Technician: Ashik, PC Technician replied 1 year ago

Secure remote service is an optional service with additional payment of $39

If you want remote service, then you can accept it and I will connect and try to setup it myself. If not, I can give you instructions in here until the issue is resolved

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Customer reply replied 1 year ago
how i can see my folders that i had on the idisk alias
Network Technician: Ashik, PC Technician replied 1 year ago

Do you still see those folders/files on your older Mac ? It is possible that your older Mac has downloaded those files from iDisk and saved a copy to hard drive. So we have to copy them over to new Mac manually

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Customer reply replied 1 year ago
i see icloud drive the first option
Network Technician: Ashik, PC Technician replied 1 year ago

Enable "iCloud Drive" there. Do the same for both Macs. Then you will iCloud Drive icon in Finder, in left column. The files you copied to that iCloud Drive in Finder will be uploaded to iCloud online and will be shared with other devices

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Customer reply replied 1 year ago
but after i made the time machine backup i see the the new imac storage is usedso if i do the transfer manually
i will make double storage
Customer reply replied 1 year ago
i see icloud drive and options
Customer reply replied 1 year ago
options on the right side
Customer reply replied 1 year ago
account details
Customer reply replied 1 year ago
set up family
Network Technician: Ashik, PC Technician replied 1 year ago

You just need to transfer those files that were in iDisk folder of older Mac. It is possible that the files are already transferred to newer Mac. On the new Mac, click on Finder, then click on Go menu and select Home. This will bring Home folder. Check all folders in there and do you see any folders from iDisk there ?

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Customer reply replied 1 year ago
i dont see my flies becuse all my files where saved on idisk alias which was connected to the icloud
Customer reply replied 1 year ago
but i i type a file name on the search i find it
Customer reply replied 1 year ago
i am able to open it
Customer reply replied 1 year ago
but i dont know the why idisk alias doesnt work
Network Technician: Ashik, PC Technician replied 1 year ago

Again, both iDisk and iCloud are different. You are confusing between two.

On your Mac, go to www.icloud.com

Login to iCloud account click iCloud drive and do you see your files there ?

If not, they are somewhere on your Mac - stored on hard drive. Not on Disk. We need to find their location. Search the file, open them in Finder, then right click on that file and choose Enclosing Folder. This will open their original location

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Customer reply replied 1 year ago
my files are there
Customer reply replied 1 year ago
all the files on the icloud
Network Technician: Ashik, PC Technician replied 1 year ago

See you have been using iCloud all this time not iDisk. iDisk is long gone. Both things are different,

If they are in iCloud, then you can veiw them in Finder on your Mac. Open Finder window. In left side, you will see iCloud Drive. Click it and do you see your files ?

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Customer reply replied 1 year ago
when i click on icloud drive then idisk then i see all my files
Network Technician: Ashik, PC Technician replied 1 year ago

Sounds like you uploaded a FOLDER named iDisk to iCloud i.e you migrated your files from iDisk to iCloud.

Can you see them in Finder ?

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Customer reply replied 1 year ago
i click finder
Customer reply replied 1 year ago
the folder name is ***** *****
Customer reply replied 1 year ago
now what i do when i click finder
Network Technician: Ashik, PC Technician replied 1 year ago

In Finder, look on the left column. Do you see iCloud Drive ?

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Customer reply replied 1 year ago
no
Network Technician: Ashik, PC Technician replied 1 year ago

Click on Go menu at the top bar and do you see iCloud Drive there ?

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Customer reply replied 1 year ago
i see
all my files
airdrop
hilal
documents
applications
desktup
downloads
Network Technician: Ashik, PC Technician replied 1 year ago

In Finder, click on Go menu at the top bar and do you see "iCloud Drive" there ?

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Customer reply replied 1 year ago
on go menu i see
Network Technician: Ashik, PC Technician replied 1 year ago

That's it. Click on it and it will bring iCloud Drive in Finder. Do you see your iDisk folder there ?

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Customer reply replied 1 year ago
no
i see Numbers and Keynote only
Customer reply replied 1 year ago
two folders only
Network Technician: Ashik, PC Technician replied 1 year ago

In Spotlight search at top right, search the name of your files and it will load them there. Then click Show All. This will bring the files in Finder window. Right click on any one file name and select Show Enclosing Folder or Show Original location. Does it take you to a differnet location of the files ?

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Customer reply replied 1 year ago
the right clcik doesnt work when i select a file
Network Technician: Ashik, PC Technician replied 1 year ago

Right click will not work if you are right click on Spotlight search. You have to click Show All at top (in search pop up) and once the search results loaded in Finder window, then you can right click or hold down control key and do a normal click on the file and then you see those options

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Customer reply replied 1 year ago
i didnt get it
Network Technician: Ashik, PC Technician replied 1 year ago

Click on the magnifier icon at the top right. Search the file name nad it will show there. Don't open it from there. Instead, at top of that list you will see Show All. Click it and this will bring the results in Finder window. Now right click on it and choose Show enclosing folder or original location

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Customer reply replied 1 year ago
you have to click Show All at top
?????
Customer reply replied 1 year ago
i see at the bottom " show all in finderi try to right click doesnt work
Network Technician: Ashik, PC Technician replied 1 year ago

Yes, Show All at top or Show All in Finder at bottom.

Doesn't it take you to the Finder window ?

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Network Technician: Ashik, PC Technician replied 1 year ago

In Finder window, right click on File name and do see your Show Enclosed Folder or Open file location or original location ?

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Customer reply replied 1 year ago
i did
Network Technician: Ashik, PC Technician replied 1 year ago

Do you see your files ?

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Customer reply replied 1 year ago
i do
Network Technician: Ashik, PC Technician replied 1 year ago

Where are they located ? In what folder ?

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Customer reply replied 1 year ago
in oder calledAll my files
Network Technician: Ashik, PC Technician replied 1 year ago

No, there must be in some other location like Home > Documents etc folder.

Hold down Command key and click on that file and it bring a popup showing where the file is stored. Tell me the folders you see

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Network Technician: Ashik, PC Technician replied 1 year ago

Or you can just create a new folder on desktop or other location and move all those files from there to that folder.

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Customer reply replied 1 year ago
i have 3 million files
Customer reply replied 1 year ago
all my work from 15 years agoi why i have icloud drive
Network Technician: Ashik, PC Technician replied 1 year ago

You need to find their original location. Hold down Command key and click on any one of your file and it will bring a popup showing where the file is stored. Tell me the folders you see in that pop up

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Customer reply replied 1 year ago
i open the file and i can clci right clickhow i can tell you where is this file located
Customer reply replied 1 year ago
if i click get info this will help you
Customer reply replied 1 year ago
listen i want to share my device online with you
Customer reply replied 1 year ago
i nam tired of trying without solving the prblem
Customer reply replied 1 year ago
The alias can’t be opened because the original item can’t be found.
Network Technician: Ashik, PC Technician replied 1 year ago

Right click on any one file, hold down option and you will see an option "Copy filename as Path".

Then paste here

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Network Technician: Ashik, PC Technician replied 1 year ago

Right click on any one file, hold down option and you will see an option "Copy filename as Path" in the pop up menu.

This will copy the location to memory. Then paste here

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Network Technician: Ashik, PC Technician replied 1 year ago

See this arricle to know how to find the location of the files --> https://www.tekrevue.com/tip/copy-file-path-finder-el-capitan/

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Customer reply replied 1 year ago
Users/Hilal/Library/Mail/V3/1ED76A40-3357-4C7E-AB92-3EFE23B86532/[Gmail].mbox/All Mail.mbox/5C0B7C15-1BEF-4724-9F9B-CBEA41D2A0FB/Data/3/2/Attachments/23223/2/prices for G654.xls
Network Technician: Ashik, PC Technician replied 1 year ago

Thanks. These files are not from iDisk. But from attachments you received from email

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Network Technician: Ashik, PC Technician replied 1 year ago

Give me the location of another file that were in iDisk

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Customer reply replied 1 year ago
Users/Hilal/Desktop/shlomo Ness דרישות/טפסי מסירות חזקה נופי אפק/14א ליאור פרץ.pdf
Customer reply replied 1 year ago
is that fine
Customer reply replied 1 year ago
Users/Hilal/Desktop/shlomo Ness דרישות/טפסי מסירות חזקה נופי אפק/14ב יגאל אברם.pdf
Network Technician: Ashik, PC Technician replied 1 year ago

Are you sure these files are from iDisk ? I can see that these are all stored locally on the Mac not on iCloud or iDisk

This file is locatied in Desktop.

In Finder, click on Go menu and select Home. Open Desktop folder and you see this files there

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Customer reply replied 1 year ago
can you connect to my device and help me solve the problem
Network Technician: Ashik, PC Technician replied 1 year ago

You said you can see your files there. So why do you want me to connect to your Mac now ?

You can not use iDisk alias. You have to delete it as there is no iDisk in El Capian

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Customer reply replied 1 year ago
i cant see my files
Customer reply replied 1 year ago
it was through the email and not files
Network Technician: Ashik, PC Technician replied 1 year ago

You have two options in here. You can copy the files from your old Mac (from iDisk folder) to your new Mac using external hard drive. Or you have to download files from www.icloud.com manually

I'm sorry. I'm out of ideas on this one. I will opt out and open this question to other experts in here.

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Network Technician: Ashik, PC Technician replied 1 year ago

Can you do this and let me know ?

On your new mac, go to www.icloud.com from Safari.

Login to iCloud account. Click iCloud drive from the resulting screen. Do you see the files there that were in iDisk ?

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