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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I purchased a new AC1200 router in July. I has worked well

Customer Question

I purchased a new AC1200 router in July. I has worked well until a few weeks ago. Now while online a screen pops up that says no internet connection. When I click on internet connection it says that I am connected to Netgear 14 with limited access. I click on disconnect and then reconnect. It than works.
JA: How much experience do you have with this particular Netgear router?
Customer: I've been using it since July.
JA: What happened right before this popped up?
Customer: Nothing I know of. Once I reconnect it works sometimes for hours sometimes for only a few minutes. Today, I was kicked off about 5 or 6 times in 30 minutes.
JA: What troubleshooting have you tried?
Customer: Unplug the router-shut if off and then turn it back on.
JA: Anything else you want the network expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 9 months ago.
Category: Networking
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the model number of the router. It should be on the label

next to the big NETGEAR letters.

Customer: replied 9 months ago.
Expert:  Byron replied 9 months ago.

Thank you. On the label on the router does is say R6200 or similar?

Is your computer the only device that is getting disconnected or is it happening

with any device that connects to the router wirelessly?

Customer: replied 9 months ago.
R6220. Just my laptop is connected. My printer is wireless. I don't know if it's connected also.
Expert:  Byron replied 9 months ago.

Thanks. Is your laptop running Windows 10?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Sorry, this laptop is running windows 7
Expert:  Byron replied 9 months ago.

OK. Click start and in the search area type: cmd

Right-click on the cmd search result you see at the top of the search

results and select Run as Administrator.

At the blinking prompt in the black window type the following commands, pressing Enter after each
netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
ipconfig /flushdns
netsh int ip reset netshlog.txt
Close the black window.

Click start again and in the search area type: device manager and open the search result.

In Device Manager, expand the entry for Network Adapters.

Right-click on your wi-fi adapter and select Uninstall (don't delete driver software)

Once it's gone close everything and restart the laptop.

The wireless adapter will be re-installed at startup and your networking protocols reset.

Connect to wireless and see how long it lasts.

Customer: replied 9 months ago.
My Netgear AC1200 was purchased in July. It has worked well until the last few weeks. While online a screen will pop up stating that I do not have internet connection. When I click on my connection it states that I have limited access. I click on Netgear 14 and disconnect. Then I connect again. Sometimes it works for hours. Today, I had to go thru this process 5 or 6 times in a 30 minute time frame. Is this router failing? I have since turned it off and restarted the router. Is there any thing else I should do?
Expert:  Byron replied 9 months ago.

Good morning. After going through the steps above is the connection stable?

Expert:  Byron replied 8 months ago.

If you believe the router is the issue, with the router powered on, hold down the reset button (see attachment below) on the back using

a pointed object for 10 seconds and release. It take a couple of minutes to reset and it will put things back to the

way they were when you first set up the router.

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