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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My router does not work, yes, the power wass off for 15

Customer Question

My router does not work
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: What happened right before this popped up?
Customer: the power wass off for 15 seconds
JA: What troubleshooting have you tried?
Customer: I bypassed and connected my computer to modem, I gtt internet connection with no prolem
JA: Anything else you want the network expert to know before I connect you?
Customer: Do I need to use security key, which I don't know
Submitted: 11 months ago.
Category: Networking
Customer: replied 11 months ago.
I discoonected modem and routr. after 30 seconds i reconnected both. still i cannot connect intrnet connection
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Do you see the Wi-Fi name listed in the available networks?