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bbao, System Administrator
Category: Networking
Satisfied Customers: 522
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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I'm trying to reach a real person. I have the modem package

Customer Question

I'm trying to reach a real person. I have the modem package which I hadn't opened until today. I am now without telephone service, and I don't know how to install it. I would like either someone to come and install it or, if possible, cancel the whole deal. I want my telephone back.
JA: How old is the phone?
Customer: The phone isn't the issue. I've had it for awhile. I think the problem is that I didn't install the modem soon enough. I didn't read the details on the email I initially received. I thought, from conversation with the sales person, that I would need to install it only if I wanted to dial 911. I must have misunderstood her.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Yesterday was the first day I wasn't able to use my phone.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 9 months ago.
Category: Networking
Expert:  bbao replied 9 months ago.
Can I know how you connect to the internet now?
Expert:  bbao replied 9 months ago.

Hello? Do you still need help here?

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