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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Password does not work any more.. My guest password works

Customer Question

password ***** not work any more. . My guest password ***** but not my original password.
JA: When did you last reset your username and password?
Customer: I am not aware that I ever reset it
JA: What happened right before this popped up?
Customer: I keep entering the origninal password ***** it says wrong password. it use to be fc9MGQPAH6, not it will not accept that password. only my guest password
JA: What troubleshooting have you tried?
Customer: none , I just gave up and continue to sign on all devices with my guest password. I am using my guest password ***** the time when I need to sign on.
JA: Anything else you want the network expert to know before I connect you?
Customer: not really,. I just wonder if I did something wrong or if someone else could have changed it, but I am afraid neighbors can see my guest password ***** hack it. .
Submitted: 10 months ago.
Category: Networking
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Do you currently have any computers connected by wireless to your main wireless network?

Expert:  Byron replied 10 months ago.

If you have a computer connected to your router with a network cable we

can access the router and change the passwords for both networks, main and guest.

Customer: replied 10 months ago.
my pc, my phone , ipad , mini ipad, ipod. i dont want to pay $39 . I will continue to use my guest password.
Expert:  Byron replied 10 months ago.

Ignore the pop ups. Those are system generated. I don't send them and I can't stop them from showing up

on your screen. We can continue on this page and it won't cost anything extra.

Expert:  Byron replied 10 months ago.

Can you tell me the brand and model number of your router?

Customer: replied 10 months ago.
OK .e8350 link sys
Expert:  Byron replied 10 months ago.

From your computer, click this link and it

should bring you to a Linksys login screen for your router:

Expert:  Byron replied 10 months ago.

If you would like more help, as a courtesy I will waive the $39.00 secure remote assistance fee.
From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

Expert:  Byron replied 10 months ago.

Let me ask this: Do you have the Linksys Connect software installed on your computer?

Expert:  Byron replied 10 months ago.

If you don't have it installed and you don't have the CD, go here:

Click the blue Hardware Version 1.0 link

and download the Linksys Connect software