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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I recently bought a canon printer ip8700. it was working

Customer Question

i recently bought a canon printer ip8700. it was working fine and for some reason, it does not appear to be connected to the wireless network. i don't know how to redo it.
Submitted: 9 months ago.
Category: Networking
Expert:  ITCris replied 9 months ago.

Hi, thank for using I am Cris.

Can you try unplugging the printer for 1 minute removing the power from the back. Then plug it back it and turn it on wait about 1 minute to see if it re-connects. Check if you can now print let me know the outcome.

Customer: replied 9 months ago.

sorry, i am just getting back to you. i tried that and it doesn't work. i get error message on computer that printer not connected to network

Expert:  ITCris replied 9 months ago.

Would you like to do a remote connection so I can work on the issue and try to resolve it for you?

Customer: replied 9 months ago.
How much is that service?
Expert:  ITCris replied 9 months ago.

Let me know if you are still interested in remote help.

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