How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Having trouble setting up range extender EX 6100, Wireless

Customer Question

Having trouble setting up range extender EX 6100
JA: Can you describe your network setup (devices and cables used)?
Customer: Wireless using ATT router/modem, two computers, two smartphones and tv
JA: What happened right before this popped up?
Customer: Trying to find phone number to talk about this
JA: What troubleshooting have you tried?
Customer: Only what pops up in the setup instructions.
JA: Anything else you want the network expert to know before I connect you?
Customer: Simple setup asks for me to press WPS button on router. My router does not have such a button
Submitted: 11 months ago.
Category: Networking
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

There are more basic, detailed, step-by-step ways to set up a range extender.

Some basics about that subject:

Remember that, in configuring a range extender, one has to set it to the same SSID as the WiFi router one is trying to extend.

And also, the encryption code must be the exact same type (not just WPA, for instance, but if the main router is WPA-PSK, then the extender must be WPA-PSK too. This requirement may even extend to revision level, so if a router is very new and an extender is much older, it may not work.

Another point: range extenders must actually be within range of the main router. So check on that also, by trying to access the main router (after turning Off the range extender altogether, and unplugging it) from that same position with a wireless-equipped laptop, and see if it has a reasonably strong signal, of at least two bars I would recommend (though only one green bar *might* work reliably.)

Let me know how it goes, and what you find out, please. Thanks.