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My recent sony BluRay player worked perfectly with my

Customer Question
Pearl, good afternoon. My...
Pearl, good afternoon. My recent sony BluRay player worked perfectly with my Samsung tv and infinity service. Then it didn't. The kind infinity it guy helped me get network and internet access to the blu ray player (before could get network but not internet access) but Netflix not you tube nor any thing else would open. After an hour or so he suggested a new infinity control box which i got this morning. Still won't work. Indicates that I have network and internet access, but no netflix.,
JA: Have you done a bandwidth test?
Customer: no. how do I do that
JA: What happened right before this popped up?
Customer: "this"? your typing or the netflix issue? My tv says "connection status cannot be confirmed" "network might not be set up correctly"
JA: What troubleshooting have you tried?
Customer: I have rebooted the modem, talked at length to infinity guy, reset network and password ***** "network systems" section on bluray setup options.
JA: Anything else you want the network expert to know before I connect you?
Customer: not that I know
Submitted: 1 year ago.Category: Networking
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Answered in 1 hour by:
11/12/2016
Network Technician: Kris R, CCIE replied 1 year ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 3,150
Experience: IT Manager at Wood Group PSN
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Are you trying to get access to netflix from the bluray device or the TV?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

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