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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have purchased a wireless router and is hooked up but do

Customer Question

i have purchased a wireless router and is hooked up but do not know how to access it through other devices such as cell phones
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes, i have never been able to get the router to work
JA: What happened right before this popped up?
Customer: nothijng
JA: What troubleshooting have you tried?
Customer: i think what i need to do is find out how to access the password ***** prefer to change user name and password ***** do not know where to go
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: then what
JA: Anything else you want the network expert to know before I connect you?
Customer: does this mean you will access this computer to figure this out??
Submitted: 9 months ago.
Category: Networking
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me the make and model of the router please

Thank you

Customer: replied 9 months ago.
where do i get that
Expert:  Richard replied 9 months ago.

You should see it printed on the packaging of the router or on a sticker on the router itself.