How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I have a desktop computer, and I've been connected to my

Customer Question

I have a desktop computer, and I've been connected to my regular (shared) network for months no problem. But then 32 days ago it just disappeared from my list of available networks.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's an optiplex 3010? and it runs Windows 7 Ultimate
JA: Have you installed any updates recently?
Customer: Yes.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't have access to the wireless router. It's a shared network at a school campus.
Submitted: 9 months ago.
Category: Networking
Expert:  Richard replied 9 months ago.

Hi there and welcome

To check this network is at a different location to where you are at now?

Please let me know.

Customer: replied 9 months ago.
Correct, the wireless router is not accessible. It's a shared network, and it's not in my building. There were no problems until 3 days ago. The network name just disappeared off the available networks list and hasn't come back. However, my old lap top is still connecting to the network just fine. The desk top connects through a USB adapter, also. But nothing has changed about its connection or placement.
Expert:  Richard replied 9 months ago.

how exactly are you connecting to this second network? And does the problem computer still have internet?