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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have an lg tracfone.... I am living in a person's

Customer Question

I have an lg tracfone.... I am living in a person's wifi is under guest.... I do not know the passwoprd
JA: When did you last reset your username and password?
Customer: not sure pretty new at this
JA: What happened right before this popped up?
Customer: well, I bought this phone from QVC they sent me a letter saying they had made a mistake in price... nalso, to send it back... I told them this is youir fault. she assured me all is well now I can not get into my browser or internet
JA: What troubleshooting have you tried?
Customer: you lol
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 9 months ago.


I'm sorry about the issue. What is the model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 9 months ago.

Are you able to go to Settings -> Wi-Fi on the phone, then select / connect to your regular wireless network name (not the guest name)?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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