Ask Computer Networking Questions and Get Answers ASAP
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the brand/model of your home wifi router?
You can reply to me here by typing in the box below please.
okay, no problem.
Check the label on your internet modem for the brand and model. It may also have the information that you need on it as well. It will say ssid and wifi password ***** wpa key, if it does.
okay, are you on a windows computer now that is connected to the internet through the Linksys?
yes, I can find that password ***** you using your computer.
I will need to connect to your screen remotely and then check your router settings.
no problem. I will send you the remote session information.
okay, that is the ones you need on the iPhone.
After you join the network, you'll see next to the network and in the upper-left corner of your display.
okay, enter the linksys password.
okay, are you sure you have the correct wifi password. It is the one that you use to connect computers and other devices to the internet at your home.
I can check that for you if you want.
Okay, does the wifi password ***** any capital letters or special characters?
does the wifi password ***** any capital letters or special characters?
okay, are the letters CAPITAL or small?
yes, it will not affect your other devices that are connected now.
okay, I can check it for you.
right, it will not affect them at all.
yes, we can see if it the same as the one you have written down.
click on the blue link below and allow the remote session to download and then click on the downloaded file and allow it to run.
did you lick on the blue link below and allow the remote session to download ?
okay, there should be a download at the bottom of your screen that says elsinore remote session.
What is your internet we browser? internet explorer, chrome, mozilla, etc..
no, if it is internet explorer the desktop icon is usually a big blue e, if it is chrome it will be a multi colored wheel. and mozilla has a firefox icon.
okay. choose yes. That is the screen connect.
okay, click on the - at the top and see if there is a pop up box behind the screen you have open now.