How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

My phone is locked out do to forgetting my gmail password. I

Customer Question

my phone is locked out do to forgetting my gmail password. I have tried everything.
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Were you able to reset the password ***** the gmail recovery?

Customer: replied 1 year ago.
no
Expert:  Randy IT Tech replied 1 year ago.

okay, what is the gmail address?

Customer: replied 1 year ago.
what did i pay $19 for
Expert:  Randy IT Tech replied 1 year ago.

I'm not sure what you mean. I only do tech support, if you have questions about your account customer support can help with that.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
randy are there
Expert:  Randy IT Tech replied 1 year ago.

okay, thank you. What is the last password ***** remember?

Customer: replied 1 year ago.
it, been so long since i set it up
Expert:  Randy IT Tech replied 1 year ago.

okay, can you still access emails on any of your devices?

Customer: replied 1 year ago.
not with out my password
Expert:  Randy IT Tech replied 1 year ago.

okay, are you on a windows computer now?

Customer: replied 1 year ago.
Expert:  Randy IT Tech replied 1 year ago.

okay, I can help you better with a remote session. I may be able to reset or recover the password ***** you that way.

Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=0e57b7d9-a1a4-476c-a146-dfe83ac2f997

Customer: replied 1 year ago.
do you want me stay on that page
Expert:  Randy IT Tech replied 1 year ago.

it seems the connection dropped. If you can get the anti virus off then we can try the password ***** tool.