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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I just connected my P 600 zyxel modem up and I can't get dsl

Customer Question

I just connected my P 600 zyxel modem up and I can't get dsl to come up
JA: Can you describe your network setup (devices and cables used)?
Customer: Imac computer, tks (deutsche telekom), airport wifi,
JA: What happened right before this popped up?
Customer: First time connecting. Powere on, ethernet amber, dsl blinking. My old modem worked.
JA: What troubleshooting have you tried?
Customer: Start restart, reset, tried fooling around with diagnostics, etc
JA: Anything else you want the network expert to know before I connect you?
Customer: That's it. i think I've tried everything I know
Submitted: 1 year ago.
Category: Networking
Expert:  bbao replied 1 year ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 1 year ago.

Have you get your DSL credential ready?

Expert:  bbao replied 1 year ago.

Once connected your computer to the LAN port of the modem using a CAT5 Ethernet cable, are you able to access using your browser from the computer?