Wow! So quick! I have a satellite service and an EA2700 router that was hacked last weekend. The hacker changed the router name and settings. I have manually reset default settings but cannot connect to the router to reconfigure it.
JA: Can you describe your network setup (devices and cables used)?
Customer: Where are my manners? Hi Pearl!
JA: What happened right before this popped up?
Customer: At the moment I have a crossover cable connected directly to the satellite decoder. Usually the EA2700 is connected to the decoder and we use wireless to connect to the router. If I recable to the router, Windows tells me I can connect to a Cisco07229 open network but the Cisco setup software cannot find it.
JA: What troubleshooting have you tried?
Customer: Before the hack?
JA: Anything else you want the network expert to know before I connect you?
Customer: I downloaded the setup software, I have manually reset twice and tried connecting by typing the router IP address
and the setup software. The setup software says it cant find my network.