Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

Don`t know, just getting black screen? not sure what all

Customer Question
don`t know, just getting black...
don`t know, just getting black screen?
JA: Can you describe your network setup (devices and cables used)?
Customer: not sure what all that means
JA: What happened right before this popped up?
Customer: using a laptop, with cable to tv?
JA: What troubleshooting have you tried?
Customer: deleting cookies? cant find them
JA: Anything else you want the network expert to know before I connect you?
Customer: help? it worked last year
Submitted: 1 year ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 1 minute by:
10/5/2016
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9,886
Experience: Information Technology Specialist
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Are you connecting to the tv with an hdmi cable?

Ask Your Own Networking Question
Customer reply replied 1 year ago
hdmi
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

okay, thank you.

Have you tried changing the input to the tv on your remote control?

Ask Your Own Networking Question
Customer reply replied 1 year ago
Hello, I just paid 30$ and didn't ask for a free trial.
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

okay,

Ask Your Own Networking Question
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

Which version of Windows is on your computer? 7,8,10, etc...

Ask Your Own Networking Question
Customer reply replied 1 year ago
actually 35$ version 7 home
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

okay, I can get you to customer service when we get your issue resolved and they will help you with your account info. I do not have any access to that information. I only do the tech support.

Ask Your Own Networking Question
Customer reply replied 1 year ago
this seems to be getting nowhere. Please refund my money. Thank you have a nice day
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

I can help you get that working. Try right clicking on your windows 7 desktop screen, then choose graphic options, then choose duplicate this display.

Ask Your Own Networking Question
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

Configure the Display Settings

When you connect an external monitor to a laptop, the default setting creates a mirror image of your laptop screen on the external monitor. In contrast, when you connect an external monitor to a desktop computer, the display defaults to extend these displays. You should be able to drag a window from one monitor to the other without changing any settings.

Method 1: Win + P Keyboard Shortcut.

  1. Close all open programs.
  2. Hold down the Windows logo key and press the P key on your keyboard.
    Select one of the following options:
    • Computer only: This setting will show the screen image only on your laptop monitor.
    • Duplicate: This setting will duplicate your laptop screen image on both monitors based on the monitor with the lower resolution.
    • Extend: This setting allows you to move a window from one monitor to the other by clicking the Title Bar of the window and dragging the window to a new location.
    • Projector only: This setting is typically chosen when your laptop is used as a desktop computer, so you can enjoy the higher resolution of a large external monitor.

Method 2: Screen Resolution Menu.

  1. Close all open programs.
  2. Right-click an empty area on your desktop, and then click Screen Resolution.
  3. Click the Multiple Displays drop-down list, and then select Extend These Displays or Duplicate These Displays.
    If you cannot see the additional monitor(s) listed, click Detect. If it does not work, try restarting your computer and repeat steps 1 and 2.
    • Duplicate these displays: This setting will duplicate your laptop screen image on both monitors based on the monitor with the lower resolution.
    • Extend these displays: This setting allows you to move a window from one monitor to the other by clicking the title bar of the window and dragging the window to a new location.
    • Show desktop only on 1: This setting is typically chosen when your laptop is used as a desktop computer so you can enjoy the higher resolution of a large external monitor.
  4. Click Identify Monitors to see which monitor is number 1 and which is number 2; then drag the monitor icons to reorder their positions to match the physical setup you have chosen.
  5. Click the Resolution drop down menu, and select a screen resolution by moving the slider arrow right or left; then click OK.
  6. If the new settings are compatible, your computer screen will reappear with the new settings in place. To change display resolution settings back to the previous setting, hold down the Windows Logo key and press the P key to change the mode to computer only.
  7. Click Yes if you want to keep the new settings.
  8. Restart your computer to ensure that the changes are saved.
Ask Your Own Networking Question
Network Technician: Randy IT Tech, Network Administrator replied 1 year ago

Did that work for you?

Ask Your Own Networking Question
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

625 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

446 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I need to up date but i no longer have windows. i have a
i need to up date but i no longer have windows. i have a telikin with lenix can i even update? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
446 satisfied customers
I have Netgear router. I have forgotten my password for
I have Netgear router. I have forgotten my password ***** wifi … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have an ASUS AC1750 router. My internet provider is a
I have an ASUS AC1750 router. My internet provider is a point of entry from … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
36 satisfied customers
My phone seems to be locked out i changed my credit card
my phone seems to be locked out i changed my credit card number about a month ago and this could be the reason. i also cant get my password ***** work or i don't have it anymore … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
I am trying to set up a home lab for practicing server
I am trying to set up a home lab for practicing server 2012r2 I have 3 computers set up as servers and two clients .I am trying to see how I would set up the connection between them. I have a Netgear … read more
William Harder
William Harder
SR Sytems Engineer
Associates in IT
28 satisfied customers
I recently purchased a MAC desktop 10.12.6 Previous to
I recently purchased a MAC desktop 10.12.6 Previous to purchase I was using a Linksys N300 Network boost. I now must program it to the new computer. I followed directions how to set up from your web s… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I just asked you for help to reset my password.; It didn't
i just asked you for help to reset my password.; It didn't work What did I do wrong?I don't know HELP… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have loaded SQL 2014 express on a Windows 10 computer.
I have loaded SQL 2014 express on a Windows 10 computer. When I try to reach the server it gives me an error 40.… read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
Reset my TV link or at your 700 and have lost my access to
Reset my TV link or at your 700 and have lost my access to the router I have reset it re-powered it up before my computer and then my computer I can get into the network the Internet but the admin adm… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
36 satisfied customers
I am not able to set up my account with activate Verizon. It
Second opinion] i am not able to set up my account with activate Verizon. It keeps telling me it does not recognize my email address which is the only one I have … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Where do I set my pin for my laptop? HP Touch Laptop Intel
HP Touch Laptop Intel i3 8Gb Ram backlitkeyboard MSOffice E230979.html … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I changed password on wifi and I went to settings on my app
I changed password ***** wifi and I went to settings on my app and on the home page it is blank. I clicked on triple line in left upper corner and clicked settings and it went back to blank page … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
My Router need to be reset, I have a NETGEAR Modem and a
I have a NETGEAR Modem and a CISCO (Linksys E1200) Router … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
27 satisfied customers
I have a Tenda router and have lost the password. I need to
I have a Tenda router and have lost the password. I need to add new computer and smartphone so that they can use the router. What do I do?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
How can I install wi fi. CGMVN-2559. I thought it was
How can I install wi fi JA: What's the make/model of your device? How old is it? Customer: CGMVN-2559 JA: How long has this been going on? What troubleshooting have you tried? Customer: I thought it w… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I have a laptop with windows xp home on it older laptop but
I have a laptop with windows xp home on it older laptop but it works awesome. I cant for the life of me figure out how to get the internet to work on it. Ive completely disabled windows firewall I don… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have installed a sling box M2 and successfully can watch
Hi - my name is Mitch. I have installed a sling box M2 and successfully can watch TV on my iPad. I have a fire stick on my TV and cannot find the slingbox ap on the firstick to access the slingbox on … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
625 satisfied customers
I am not able to set up my account with activate Verizon. It
i am not able to set up my account with activate Verizon. It keeps telling me it does not recognize my email address which is the only one I have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x