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Hi. My name is***** this from a Windows computer connected to the router via ethernet.
Hold down the Windows logo key (just to the left of the spacebar) and press R.
The Run box will open.
In the text area type: ncpa.cpl and click OK.
Right-click on the ethernet icon and select Properties.
Select Internet Protocol Version 4 and click the Properties box.
Select Use the following DNS server addresses.
set Preferred DNS to 126.96.36.199
and Alternate to 188.8.131.52
click OK then Close.
Open your browser and see if you can reach a webpage.
I agree. Click the Advanced tab in Netgear Genie.
You want to find the DNS settings for the WAN
Here's a Netgear knowledge base article
Reboot the router. Remove the power cord for 60 seconds then plug it back in and allow it to fully start up
and reboot the PC as well.
What is the result when you ping www.google.com ?
In Windows 10 click the start button and in All Apps open Windows Accessories>>Internet Explorer
and try that browser.
Maybe that router came from the factory a little out of sorts. There's a reset button
on the back to the left of the on/off switch.
Using something pointed, hold down the button for at least 8 seconds and release to reset
the router. This will reload the firmware and set everything back to factory settings.
Hi there. My name is*****'m sorry that you've had so much trouble with this. I have a couple of suggestions that may help. First, login to the router and make sure that the settings are still the way that they need to be.They may not be since you've reset the router. If they aren't, please follow the steps to change them.
Next, on your laptop, go to your wireless settings and delete the network connection, then rescan for wireless networks. The network should show up again so you can select it, enter your password ***** join it. You may need to do this on any computers that previously connected to the old router. Anyone coming to your home and connecting for the first time should have no trouble. I believe that your difficulties are caused by the laptops remembering the settings for the previous router, which, clearly, are no longer working. Please try this and let me know the results.
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