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I have netgear wireless security cameras and I don't have a

Customer Question
program to have them connect...
I have netgear wireless security cameras and I don't have a program to have them connect with my computer. THE ARLO MODEL
JA: How much experience do you have with this particular Netgear router?
Customer: ITS NOT A ROUTER. THEY ARE SECURITY CAMERAS
JA: What happened right before this popped up?
Customer: IT SAID WHAT PROBLEMS AM I HAVING WITH MY ROUTER
JA: What troubleshooting have you tried?
Customer: DO YOU KNOW WHAT I'M TALKING ABOUT OR ARE YOU A MACHINE.
JA: Anything else you want the network expert to know before I connect you?
Customer: NO I HAVE STATED IT ALL
Submitted: 1 year ago.Category: Networking
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Answered in 5 minutes by:
9/28/2016
Network Technician: bbao, System Administrator replied 1 year ago
bbao
bbao, System Administrator
Category: Networking
Satisfied Customers: 562
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today.

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Network Technician: bbao, System Administrator replied 1 year ago

At first, LOL at the your conversation with the JA "machine". :-))

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Customer reply replied 1 year ago
Let's do this via email not text
Or on the phone
Network Technician: bbao, System Administrator replied 1 year ago

OK, you may request a remote assistance session from your side. Be aware it requires additional cost.

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Network Technician: bbao, System Administrator replied 1 year ago

I would recommend we first chat here for a few clarification questions, such as the exact model number of Arlo cameras and your installation/deployment requirements etc. Then for a further discussion, we move on to the phone conversation. Is it okay for you?

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Network Technician: bbao, System Administrator replied 1 year ago

Are you still with me?

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Network Technician: bbao, System Administrator replied 1 year ago

> Let's do this via email not text Or on the phone
It seems you love addressing any issue directly, which is very good. So do I.
BUT please be aware that without necessary clarification, the answer from an expert just unlikely addresses your issue directly or specially as the expert doesn't know the details.
> I don't have a program to have them connect with my computer. THE ARLO MODEL
Anyway, let me try to answer your question based on the limited info from your brief question.
Generally speaking, nowadays most webcams are cloud based, which means they stream captured video up into the cloud and can be also managed via the cloud. Therefore traditional managing programs and replay programs are no longer required. I hereby list the software related to Arlo cameras as below.
1. Monitoring software - for Android phones, install Arlo app from here; for iOS phones, install Arlo app from here; for other platforms including PC and Mac, access the camera using a supported web browser.

2. Configuration software - web access to the camera as well as cloud based management using web browser.

3. Recording - cloud based subscription services.

Please advise if I have addressed that "software" you were referring to?

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Network Technician: bbao, System Administrator replied 1 year ago

Did my suggestions help?

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Ask bbao Your Own Question
bbao
bbao
bbao, System Administrator
Category: Networking
Satisfied Customers: 562
562 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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