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When i go to smart hub and try to open an app a pop up reads

Customer Question
that the network is not...
When i go to smart hub and try to open an app a pop up reads that the network is not connected . When I go to settings as directed I still can't get smart hub.
Submitted: 1 year ago.Category: Networking
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Answered in 2 minutes by:
9/19/2016
Network Technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,057
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

What brand smart hub are you using?

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Customer reply replied 1 year ago
Samsung Smart TV
Network Technician: Byron, PC Support Tech replied 1 year ago

Is this a new TV that needs to be connected to the wireless or was this working previously

and stopped?

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Customer reply replied 1 year ago
Previously working and stopped
Network Technician: Byron, PC Support Tech replied 1 year ago

Thanks. You'll need to look at your wireless setup.

Press the MENU button, and then select Setup.

Select Network.

If Network Type is set to Wired, select Network Type, and then select Wireless.

Select Network Setup.

Select Select a network.

The TV will scan for networks and then select yours

and connect to it.

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Network Technician: Byron, PC Support Tech replied 1 year ago

If you're having trouble getting it connected the problem may be your router.

Remove the power cord from the router for 60 seconds and then plug it

back in. Give it about 2 minutes to fully start up then try the network setup on the TV.

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Customer reply replied 1 year ago
Says connected to the wireless network but not the internet
Network Technician: Byron, PC Support Tech replied 1 year ago

Ok. Try this on the TV: go into Network Setup and change DNS from Auto

and enter the DNS server address of: 8.8.8.8

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Customer reply replied 1 year ago
Says the IP address is invalid
Network Technician: Byron, PC Support Tech replied 1 year ago

That's a valid IP address. The TV may require you to enter it differently.

Are you able to enter in the DNS window

008.008.008.008

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Customer reply replied 1 year ago
Won't accept 008, keeps correcting to 8 . What does the router look like? I don't want to unplug the wrong device.
Network Technician: Byron, PC Support Tech replied 1 year ago

Depending on your setup you may have a single box that acts as a modem/router combo.

Or you could have a separate modem with a wireless router attached to it

If you didn't purchase your own router you probably have a combo unit.

Who's your service provider?

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Network Technician: Byron, PC Support Tech replied 1 year ago

Try 8.8.4.4 as well.

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Customer reply replied 1 year ago
Att uverse
Network Technician: Byron, PC Support Tech replied 1 year ago

OK. Unplug that for 60 seconds and then plug it back in and allow it to start up then try again.

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Customer reply replied 1 year ago
Still says invalid number for 8844. I unplugged the router and also rebooted ATt
Network Technician: Byron, PC Support Tech replied 1 year ago

There's got to be a way to get those numbers entered. That's why you have the option of changing Auto to Manual

for DNS so you can enter them. 8.8.8.8 and 8.8.4.4 are Google DNS servers used by millions of people.

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Network Technician: Byron, PC Support Tech replied 1 year ago
Ask Your Own Networking Question
Network Technician: Byron, PC Support Tech replied 1 year ago

I don't know why this won't work. Read what Supermama wrote:

http://www.tomsguide.com/answers/id-2551110/samsung-smart-connect-internet.html

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