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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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How come my netgear genie scanner scans constantly?

Customer Question

how come my netgear genie scanner scans constantly?
Submitted: 10 months ago.
Category: Networking
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

May I ask what it is you are currently working on? (ie: Installing a new router, configuring a new router, setting up a wireless card, etc)

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 10 months ago.
i installed windows 10 on my dell tablet. then i installed the netgear genie app. everything else seems to work except the network map app portion, it just reads scanning continuously?
Expert:  Jason Jones replied 10 months ago.

Are you using the app for anything particular or you just want the app to work?

Customer: replied 10 months ago.
just wanted the app to work and recognize other computers connected to the network
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
not tonight it's my bedtime.. i get up very early for work. maybe tomorrow
Expert:  Jason Jones replied 10 months ago.

Oh okay. It will only take a few minutes. We can do this at your choice of time.

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